At Elys, we are committed to delivering high-quality products. If you are not fully satisfied with your purchase, please review our return policy below.
Return Eligibility
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Returns are accepted within 14 days from the date the order is received.
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To be eligible for a return, items must be:
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Unused, unworn, and unwashed
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In their original condition
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With all original packaging, tags, and accessories intact
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Customers must provide the order confirmation email or proof of purchase for verification.
Non-Eligible Returns
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Any return request made after 14 days of delivery
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Items that show signs of use, damage, or alteration
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Items returned without original packaging or proof of purchase
Such returns will not be accepted.
Return Process
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Customers must contact us before sending any item back.
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Returns sent without prior approval may not be processed.
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Once the item is received and inspected, we will notify you of the approval or rejection of your return.
Refunds / Store Credit
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Approved returns will be processed according to our internal policy.
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Shipping fees are non-refundable, unless the return is due to an error on our side.
Policy Acknowledgment
By placing an order on our website, customers acknowledge and agree to this return policy, which is clearly stated on our website and at checkout.
